Online Customer Service Agent (Remote / Entry Level)

AO Globe Life is actively hiring qualified professionals to support veterans and their families in understanding and accessing supplemental benefit programs. This mission-driven, fully remote opportunity offers flexibility, professional growth, and the ability to continue serving others in a meaningful way.

Clients request information about available benefits, and you will schedule and conduct virtual consultations. There is no cold calling or unsolicited prospecting.

Key Responsibilities

• Conduct virtual consultations with veterans and their families via Zoom

• Clearly and compassionately explain available life, accident, and health benefit options

• Guide clients through enrollment and provide ongoing support as needed

• Maintain accurate, compliant digital records and timely follow-up communication

• Participate in weekly training sessions, team development calls, and leadership workshops

What We Offer

• 100% remote work environment (U.S.-based candidates only)

• Flexible scheduling

• Inbound client interest — no cold outreach

• Weekly pay via direct deposit

• Structured renewal income opportunities for long-term growth

• Full licensing support and paid training

• Monthly and quarterly performance bonuses

• Equity opportunity (3%) for qualifying team members

• Clear advancement pathways and leadership development

• Veteran-supportive team culture with consistent mentorship

Preferred Qualifications

• Experience in benefits advising, client service, or consultative roles

• Strong virtual communication and rapport-building skills

• Organized, coachable, and mission-oriented

• Comfortable using Zoom, CRM platforms, and digital documentation systems

• Personal connection to or passion for serving the veteran community

Requirements

• Authorized to work in the United States

• Reliable high-speed internet connection

• Windows-based laptop or PC with a functioning webcam

Why Veterans Thrive Here

Many of our top-performing professionals are veterans or military spouses. Our structure, accountability, and team-based environment align naturally with the discipline and leadership developed through military service. Your experience is valued and respected — not something you need to adapt away from.

About AO Globe Life

For more than 70 years, AO Globe Life has partnered with labor unions, credit unions, and veteran-focused organizations to provide supplemental benefits that protect working-class families nationwide. Our remote-first organization is built on service, integrity, and long-term professional development.

If you are ready to transition into a meaningful civilian career that honors your experience and values, apply today.