At AO Globe Life, we believe a career should offer more than just a paycheck—it should provide purpose, flexibility, and the opportunity to grow. As a remote-first organization with over 70 years of service, we proudly support working-class families across the United States, including union members, credit union members, and veterans. Our mission is rooted in integrity, impact, and long-term relationships—both with the families we serve and the professionals who represent us.

We are committed to building meaningful careers through structured training, ongoing mentorship, and clear advancement pathways. Whether you’re launching your professional journey or seeking a fresh start, you’ll find a supportive, performance-driven environment where your growth is prioritized. Here, you have the flexibility to work remotely, the tools to succeed, and the opportunity to build a future defined by leadership, service, and long-term success.

Our mission is to protect every child and serve all working people with associates covering 60 territories in the US & Canada. In 2024 AO was announced as the top agency in all of Globe Life. AO gives our people the resources and tools to grow their own Business. Growth is what AO is all about – both at the Personal level and as a Team. Our team is vital to that Growth. We provide every advancement opportunity to individuals from all kinds of backgrounds and experience levels, while they protect families in their community and beyond.

AO is a natural fit for leaders, entrepreneurs, and high achievers eager to jumpstart their sales career with a fast-paced, stable, and internationally growing Company. In addition to industry-leading online training, we provide daily coaching and mentorship with resources available online across all devices. This allows sales professionals from any industry to present our products with confidence. To succeed at AO you need to have top of the line communication skills to work with clients across all our Markets.

Customer Service Agent Manager

Remote

Full Time

Entry Level

AO Globe Life is growing and seeking motivated professionals ready to make an impact. Whether you're launching your career or exploring a meaningful career shift, this fully remote opportunity offers flexibility, structured training, and a supportive team environment.

In this role, you’ll work with individuals and families who have requested information about supplemental benefits. Your responsibility is to connect with these individuals, schedule virtual consultations, and guide them through their available coverage options.

All leads are warm and pre-interested—no cold calling, door knocking, or outbound prospecting.

Key Responsibilities

Reach out to individuals who have requested information about benefit options
Schedule and conduct virtual benefit consultations with individuals and families
Identify client needs and provide guidance on life, accident, and supplemental benefits
Assist clients through the enrollment and policy education process
Maintain accurate and compliant records in digital systems
Participate in weekly training calls, team meetings, and coaching sessions
Collaborate with teammates and leadership to improve performance and share best practices

What We Offer

Fully remote role — work from anywhere in the U.S.
Flexible scheduling that supports work-life balance
Weekly pay via direct deposit
Warm, pre-interested leads provided — no cold prospecting
Comprehensive training and licensing support
Health insurance premium reimbursement
Performance-based bonuses (monthly and quarterly)
Opportunities for advancement into leadership roles
Collaborative and supportive team culture

Ideal Candidate Profile

Strong communicator comfortable speaking with clients on video platforms such as Zoom
Self-motivated professional who works well independently in a remote environment
Detail-oriented and comfortable using digital tools (Zoom, CRM systems, cloud platforms)
Legally authorized to work in the United States
Access to a Windows-based PC or laptop and reliable high-speed internet

About AO | Globe Life

With more than 70 years of service, AO Globe Life partners with unions, credit unions, and veteran organizations to provide supplemental life and health benefits to working families across the United States. Our mission is centered on service, professional development, and creating long-term career opportunities for individuals who want to make a meaningful difference.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

What's your citizenship / employment eligibility?*

Are you 18 years of age or older?*

Are you currently a resident of New York or Massachusetts?*

Human Check*

Submit Application