At AO Globe Life, we believe a career should offer more than just a paycheck—it should provide purpose, flexibility, and the opportunity to grow. As a remote-first organization with over 70 years of service, we proudly support working-class families across the United States, including union members, credit union members, and veterans. Our mission is rooted in integrity, impact, and long-term relationships—both with the families we serve and the professionals who represent us.

We are committed to building meaningful careers through structured training, ongoing mentorship, and clear advancement pathways. Whether you’re launching your professional journey or seeking a fresh start, you’ll find a supportive, performance-driven environment where your growth is prioritized. Here, you have the flexibility to work remotely, the tools to succeed, and the opportunity to build a future defined by leadership, service, and long-term success.

Our mission is to protect every child and serve all working people with associates covering 60 territories in the US & Canada. In 2024 AO was announced as the top agency in all of Globe Life. AO gives our people the resources and tools to grow their own Business. Growth is what AO is all about – both at the Personal level and as a Team. Our team is vital to that Growth. We provide every advancement opportunity to individuals from all kinds of backgrounds and experience levels, while they protect families in their community and beyond.

AO is a natural fit for leaders, entrepreneurs, and high achievers eager to jumpstart their sales career with a fast-paced, stable, and internationally growing Company. In addition to industry-leading online training, we provide daily coaching and mentorship with resources available online across all devices. This allows sales professionals from any industry to present our products with confidence. To succeed at AO you need to have top of the line communication skills to work with clients across all our Markets.

Customer Care Agent - Beginner Level

Remote

Full Time

Entry Level

Want a career that rewards hard work with real results? We offer an opportunity for motivated individuals to grow, lead, and succeed in a flexible, work-from-anywhere environment. This role involves working with different associations, explaining benefits, and providing support to families in need.

You’ll be part of a remote team dedicated to meeting with members and ensuring they receive the guidance they need. To thrive, you must have strong dedication, discipline, and time management skills. Working from home isn’t easy—it’s for someone who knows how to stay focused and create growth opportunities during key moments.

The interview process starts when you apply. If your application is accepted, you’ll receive detailed information about the position so you can review everything before meeting with a manager to discuss how this opportunity aligns with your goals. Whether you’re a recent graduate, changing careers, or seeking an opportunity to earn more, this could be the perfect fit. Apply today!

What You’ll Gain

100% remote work environment from anywhere in the United States
Flexible scheduling that supports work–life balance
Warm inbound client interest — no cold outreach required
Comprehensive training and licensing support
Weekly direct deposit
Health insurance premium reimbursement program
Monthly and quarterly performance bonuses
Equity opportunities for qualifying team members
Long-term income potential through vested renewals
Clear advancement pathways into mentorship and leadership roles
Collaborative, service-driven team culture

What You’ll Do

Conduct scheduled virtual consultations with individuals and families through Zoom
Listen carefully to understand each client’s needs, goals, and priorities
Explain available life, accident, and supplemental benefit options clearly and professionally
Guide clients through the enrollment process step-by-step
Maintain accurate digital documentation and follow-up communication
Provide ongoing client support and policy guidance when needed
Build long-term professional relationships through excellent service and responsiveness
Participate in weekly training sessions, mentorship programs, and team development meetings

Who Thrives in This Role

Professionals with a strong customer service mindset
Confident communicators who build trust through virtual conversations
Detail-oriented individuals who value organization and follow-through
Self-motivated professionals comfortable working independently in a remote environment
Candidates comfortable using Zoom and digital communication platforms
Service-oriented individuals motivated by helping others
Customer service or client-facing experience is helpful but not required

Requirements

Authorized to work in the United States
Reliable high-speed internet connection
Windows-based laptop or desktop computer with webcam capability
Must be physically located within the United States

About AO Globe Life

For more than 70 years, AO Globe Life has partnered with labor unions, credit unions, and veteran organizations to provide supplemental benefits that help protect working families nationwide. Our remote-first workforce is built around mentorship, service, integrity, and long-term professional growth.

Apply Today

If you’re ready to build a flexible remote career where you can grow professionally while helping families make informed decisions about their future, apply today to learn more about joining AO Globe Life.

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